Effective Date: September 24, 2026

At ÉLARAS, our jewelry is carefully made and prepared according to the specifications selected by each customer. Many of our pieces are made to order, customized, or specially produced for individual orders.

Please read this policy carefully before placing your order.

1. NO CHANGE-OF-MIND RETURNS

ELARAS does not accept returns or refunds due to change of mind, personal preference, incorrect size selection, incorrect choice of metal color, karat age, diamond carat, diamond shape, or other options selected by the customer at checkout.

As our jewelry may be made specifically according to the customer's selected specifications, all such orders are considered final sale, subject to the exceptions described in this policy.

Customers are encouraged to carefully review all product specifications before completing their purchase.

2. MADE-TO-ORDER & CUSTOM JEWELLERY

Jewelry that is:

• Made to order

• Customized or personalized

• Produced according to a customer's specific measurements or requirements

• Engraved

• Modified from the standard product design

• Created using a customer-selected diamond, gemstone, metal, size, or other specification

is non-returnable and non-refundable, except where the product is defective, damaged in transit, incorrect, or materially different from the order placed.

3. ORDER CANCELLATION

Orders may be cancelled only before the order enters production.

Once an order has entered production, cancellation may not be possible because materials, diamonds, and manufacturing resources may already have been committed to the order.

If a cancellation is accepted before production begins, ÉLARAS may issue a refund after deducting any applicable payment-processing fees or other costs already incurred, where legally permitted.

To request cancellation, customers must contact us at:

Email: [customercare.elaras@gmail.com]

Please include your order number and cancellation request.

4. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

Although every order is inspected before dispatch, if you receive an item that is:

• Damaged during delivery

• Defective due to a manufacturing issue

• Incorrectly manufactured

• Different from the product ordered

• Missing an item or component

Please contact ÉLARAS within 48 hours of delivery.

Customers may be required to provide:

• Order number

• Photographs of the jewelry

• Photographs of the packaging

• A clear video showing the condition of the product and packaging

• Any other information reasonably required to investigate the issue

Please retain the original packaging until the issue has been resolved.

If the issue is verified as an error or manufacturing defect attributable to ÉLARAS, we may, depending on the circumstances and applicable law, provide: Repair, replacement, correction of the product, or another appropriate resolution.

5. DAMAGE DURING SHIPPING

Customers must inspect the package and jewelry promptly upon delivery.

If the package appears visibly damaged, customers should photograph the package before opening it and contact ÉLARAS as soon as possible.

Claims relating to damage during delivery should be submitted within 48 hours of delivery.

ÉLARAS may require photographs, videos, and other evidence to assess the claim.

6. EXCHANGES

At ÉLARAS, we want your jewelry to continue to hold value beyond the moment of purchase.

For eligible jewelry offered for exchange, the gold and diamond value will be assessed based on the prevailing rates applicable on the date of exchange, subject to verification of the product, weight, purity, and diamond specifications.

Making charges from the original purchase are non-refundable and will be deducted when determining the exchange value.

The final exchange value will be confirmed by ÉLARAS after the jewelry has been received, inspected and authenticated.

Any difference between the assessed exchange value and the value of the new jewelry selected will be payable by the customer.

Exchange is subject to ÉLARAS' applicable terms and conditions and does not affect any rights available to customers under applicable law.

7. PRODUCT ALTERATION

Products that have been altered, resized, repaired, engraved or modified by a third party after delivery may not qualify for repair, replacement or warranty service.

Please contact ÉLARAS before making any alteration to your jewelry if you believe there may be a manufacturing issue.

8 Lifetime Care & Repair

Jewelry made to be treasured. A relationship designed to last.

At ÉLARAS, we believe that fine jewelry should be cherished for a lifetime — and cared for throughout its journey with you.

As part of the ÉLARAS experience, we are delighted to offer lifetime repair and care assistance for your ÉLARAS jewelry.

Whether your jewelry requires maintenance, restoration, stone resetting, polishing or repair, our team will be happy to assess your piece and guide you through the appropriate care.

Each piece will be carefully inspected before any work is undertaken. Repair or service charges may apply depending on the nature of the repair, materials required, and condition of the jewelry. Any applicable charges will be communicated to you before the work begins.

We recommend that all repairs and alterations are carried out through ÉLARAS or an authorized ÉLARAS service provider to help preserve the integrity and quality of your jewelry.

Your ÉLARAS piece is more than jewelry — it is something to keep, wear, and pass on. We are here to help you care for it for a lifetime.

9. JEWELLERY CARE

Fine jewelry should be handled with care.

We recommend removing jewelry before:

• Exercising

• Swimming

• Bathing or showering

• Using household cleaning products

• Applying perfumes, creams or cosmetics

• Performing activities that may expose the jewelry to impact or abrasion

Store jewelry separately in a clean, dry jewelry box or pouch when not being worn.

10. REFUNDS

Because ÉLARAS jewelry is generally made to order or prepared according to customer-selected specifications, refunds are not available for change of mind or customer preference.

Where a refund is legally required or specifically approved by ÉLARAS following investigation of an eligible issue, the refund will be processed using the original payment method where reasonably possible.

The time taken for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

11. INTERNATIONAL ORDERS

International customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Customs duties, import taxes, local taxes, and other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

Refusal to accept a shipment because of applicable customs duties or taxes does not automatically create a right to a refund.

International orders remain subject to the applicable consumer protection laws of the destination jurisdiction.

12. PROOF OF PURCHASE

A valid order number or other proof of purchase may be required for any cancellation request, damage claim, warranty claim, repair request or other service request.

13. HOW TO CONTACT US

For cancellation, damage, defect, warranty, or product-related queries, please contact:

ÉLARAS Customer Care

Email: [elaras.co.in@gmail.com]

Website: [elaras.co.in]

Business Address: B-11, Andheri Green Field Tower, Jvl Road, Andheri East, Mumbai -400093, Maharashtra, India.

Customer Care Number: [+91 97692 03455]

Please include your order number in all communications.